Wisdom of the crowd or technicity of content? Wikipedia as a sociotechnical system

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Wisdom of the crowd or technicity of content? Wikipedia as a sociotechnical system
Authors: Sabine Niederer, José van Dijck [edit item]
Citation: New Media & Society 12 (8): 1368-1387. 2010. Sage.
Publication type: Journal article
Peer-reviewed: Yes
Database(s):
DOI: Define doi.
Google Scholar cites: Citations
Link(s): Paper link
Added by Wikilit team: Added on initial load
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Wisdom of the crowd or technicity of content? Wikipedia as a sociotechnical system is a publication by Sabine Niederer, José van Dijck.


[edit] Abstract

Wikipedia is often considered as an example of ‘collaborative knowledge’. Researchers have contested the value of Wikipedia content on various accounts. Some have disputed the ability of anonymous amateurs to produce quality information, while others have contested Wikipedia’s claim to accuracy and neutrality. Even if these concerns about Wikipedia as an encyclopaedic genre are relevant, they misguidedly focus on human agents only. Wikipedia’s advance is not only enabled by its human resources, but is equally defined by the technological tools and managerial dynamics that structure and maintain its content. This article analyses the sociotechnical system – the intricate collaboration between human users and automated content agents – that defines Wikipedia as a knowledge instrument.

[edit] Research questions

""how Wikipedia’s automated technological systems and the management of large numbers of edits are inextricably intertwined" (p. 1369-1370) "More philosophically, we want to theorize human and machine contributions as complementary parts of a sociotechnical system that lies at the heart of many Web 2.0 platforms." (p. 1370)"

Research details

Topics: Size of Wikipedia, Collaboration software [edit item]
Domains: Information science [edit item]
Theory type: Analysis [edit item]
Wikipedia coverage: Main topic [edit item]
Theories: "Sociotechnical theories including references to Bruno Latour and Gilles Deleuze" [edit item]
Research design: Conceptual [edit item]
Data source: N/A [edit item]
Collected data time dimension: N/A [edit item]
Unit of analysis: Website [edit item]
Wikipedia data extraction: N/A [edit item]
Wikipedia page type: N/A [edit item]
Wikipedia language: Multiple [edit item]

[edit] Conclusion

""In this article, we have argued that Wikipedia’s nature and quality should be evaluated in terms of collaborative qualities, not only of its human users, but specifically of its human and non-human actors. Since 2002, Wikipedia content has been maintained by both tool-assisted human editors and bots, and collaboration has been modulated by protocols and strict managerial hierarchies. Bots are systematically deployed to detect and revert vandalism, monitor certain articles and, if necessary, ban users, but they also play a substantial role in the creation and maintenance of entries. As we have shown, bot activity may be analyzed as an indicator of the international or intercultural dimension of Wikipedia as a global project." (p. 1383)"

[edit] Comments

"Applied research methods are 'digital methods', with reference to Rogers' book (2009) "The End of the Virtual: Digital Methods. Amsterdam: Vossiuspers UvA." I would categorize this as an essay that has concrete examples from Wikipedia to support arguments."


Further notes[edit]

Facts about "Wisdom of the crowd or technicity of content? Wikipedia as a sociotechnical system"RDF feed
AbstractWikipedia is often considered as an examplWikipedia is often considered as an example of ‘collaborative knowledge’. Researchers have contested the value of Wikipedia content on various accounts. Some have disputed the ability of anonymous amateurs to produce quality information, while others have contested Wikipedia’s claim to accuracy and neutrality. Even if these concerns about Wikipedia as an encyclopaedic genre are relevant, they misguidedly focus on human agents only. Wikipedia’s advance is not only enabled by its human resources, but is equally defined by the technological tools and managerial dynamics that structure and maintain its content. This article analyses the sociotechnical system – the intricate collaboration between human users and automated content agents – that defines Wikipedia as a knowledge instrument.fines Wikipedia as a knowledge instrument.
Added by wikilit teamAdded on initial load +
Collected data time dimensionN/A +
CommentsApplied research methods are 'digital methApplied research methods are 'digital methods', with reference to Rogers' book (2009) "The End of the Virtual: Digital Methods. Amsterdam: Vossiuspers UvA." I would categorize this as an essay that has concrete examples from Wikipedia to support arguments.mples from Wikipedia to support arguments.
Conclusion"In this article, we have argued that Wiki"In this article, we have argued that Wikipedia’s nature and quality should be evaluated in terms of collaborative qualities, not only of its human users, but specifically of its human and non-human actors. Since 2002, Wikipedia content has been maintained by both tool-assisted human editors and bots, and collaboration has been modulated by protocols and strict managerial hierarchies. Bots are systematically deployed to detect and revert vandalism, monitor certain articles and, if necessary, ban users, but they also play a substantial role in the creation and maintenance of entries. As we have shown, bot activity may be analyzed as an indicator of the international or intercultural dimension of Wikipedia as a global project." (p. 1383) Wikipedia as a global project." (p. 1383)
Data sourceN/A +
Google scholar urlhttp://scholar.google.com/scholar?ie=UTF-8&q=%22Wisdom%2Bof%2Bthe%2Bcrowd%2Bor%2Btechnicity%2Bof%2Bcontent%3F%2BWikipedia%2Bas%2Ba%2Bsociotechnical%2Bsystem%22 +
Has authorSabine Niederer + and José van Dijck +
Has domainInformation science +
Has topicSize of Wikipedia + and Collaboration software +
Issue8 +
Pages1368-1387 +
Peer reviewedYes +
Publication typeJournal article +
Published inNew Media & Society +
PublisherSage +
Research designConceptual +
Research questions"how Wikipedia’s automated technological s"how Wikipedia’s automated technological systems and the management of large numbers of edits are inextricably intertwined" (p. 1369-1370) "More philosophically, we want to theorize human and machine contributions as complementary parts of a sociotechnical system that lies at the heart of many Web 2.0 platforms." (p. 1370)eart of many Web 2.0 platforms." (p. 1370)
Revid11,110 +
TheoriesSociotechnical theories including references to Bruno Latour and Gilles Deleuze
Theory typeAnalysis +
TitleWisdom of the crowd or technicity of content? Wikipedia as a sociotechnical system
Unit of analysisWebsite +
Urlhttp://dare.uva.nl/document/337567 +
Volume12 +
Wikipedia coverageMain topic +
Wikipedia data extractionN/A +
Wikipedia languageMultiple +
Wikipedia page typeN/A +
Year2010 +