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Wikitruth through wikiorder
Abstract How does large-scale social production cooHow does large-scale social production coordinate individual behavior to produce public goods? In 1968, Hardin denied that the creation of public goods absent markets or the State is possible. Benkler, Shirky, Zittrain, and Lessig recently countered that the necessary coordination might emerge though social norms. However, scholars have not fully explained how this coordination is to occur. Focusing on Wikipedia, we argue that the site `s dispute resolution process is an important force in promoting the public good it produces, i.e., a large number of relatively accurate public encyclopedia articles. We describe the development and shape of Wikipedia's existing dispute resolution system. Further, we present a statistical analysis based on coding of over 250 arbitration opinions from Wikipedia's arbitration system. The data show that Wikipedia's dispute resolution ignores the content of user disputes, and focuses on user conduct instead. Based on fairly formalized arbitration findings, we find a high correlation between the conduct found and the remedies ordered. In effect, the system functions not so much to resolve disputes and make peace between conflicting users, but to weed out problematic users while weeding potentially productive users back in to participate. Game theorists have modeled large-scale social production as a solution to the herder problem/multi-player Prisoner's Dilemma. But we demonstrate that the weeding in" function reflects dynamics more accurately captured in coordination games. In this way dispute resolution can provide a constitutive function for the community.a constitutive function for the community.
Added by wikilit team Added on initial load  +
Collected data time dimension Cross-sectional  +
Conclusion We conclude that Wikipedia’s dispute resolWe conclude that Wikipedia’s dispute resolution system coordinates social production by distinguishing between two types of disruptive users: on the one hand, anti-social misfits whose behavior is particularly vile or who try to hide their biases; and on the other, mere rule-breakers who want to continue to contribute their energy toward making articles better. The former are exiled from the community, while the latter are encouraged to continue to engage in disputes. That is, for some kinds of contests, Wikipedia appears to have created the first dispute resolution system whose goal is to encourage the parties to continue to dispute with one another. This argument-generating dispute resolution system makes perfect sense, however, when you consider that open source editing depends on a certain amount of friction about the content of articles. Wiki-litigation is the engine that drives its large-scale social production. drives its large-scale social production.
Data source Wikipedia pages  +
Google scholar url  +
Has author David A. Hoffman + , Said K. Mehra +
Has domain Information systems +
Has topic Policies and governance +
Issue 1  +
Pages 151-209  +
Peer reviewed Yes  +
Publication type Journal article  +
Published in Emory Law Journal +
Research design Statistical analysis  +
Research questions This Article attempts to shed some light oThis Article attempts to shed some light on the coordination problem, which is of pressing concern to cyberlaw theory and to students of the new internet-based economy. We argue that virtual legal systems do and must play a fundamentally important coordinating role. As support for our claim, we provide the first close look at the history and current functioning of at the history and current functioning of
Revid 11,614  +
Theories Third, we develop a new theory of online dThird, we develop a new theory of online dispute resolution, which we call Constitutive Conflict. Our approach draws heavily on game theory to envision online dispute resolution as a solution to the problem of segregating pro- and antisocial individuals. Only extreme versions of the rational actor theory deny that altruism plays an important role in motivating behavior. Individuals may have a preference for sharing their knowledge with others—just as they may have a taste for justice, wealth, or pleasure17—but some theorists are surprised to see LSSP occur since the requisite cooperative behavior is a public good. The tragedy of the commons predicts that individual actors will under-produce such goods because each is motivated to free-ride. Cyberlaw theorists generally address the question of why so many people would spend so much time online working for others by pointing to decreases in barriers to act rather than increases in motivation. An alternative explanation relies on self-selection. Under Clay Shirky’s theory, the human capacity to make “economically irrational but socially useful calculations” can be tapped to generate both individual motivation and mass collaboration.38 Shirky points to individuals’ desire to exercise “unused mental capacities” for the “pleasure of changing something in the world.”39 Essentially, this theory combines a latent individual preference for expression with a kind of altruism: Wikipedia is “set up to allow anyone who wants to edit an article to do so, for any and all reasons except getting paid.”40 When it comes to coordination, Shirky also relies on altruism. For Shirky, Wikipedia “exists . . . as an act of love.”41 If there is dissent, the community can get past it, just as “loving someone doesn’t preclude arguing with them.”42 This theory also is problematic because it does not offer an answer for why bad users don’t exhaust the “loving” capabilities of good users. Why not simply exclude bad editors? One theory may be that Wikipedia only works because certain motivated individuals are encouraged to continue fighting with one another through a dispute resolution system that channels them back into the fray. The MPD theory helps to explain the corrosive effect of this unchecked “march.” The problem, of course, is that online trolls do not simply lurk under bridges.e trolls do not simply lurk under bridges.
Theory type Analysis  +
Title Wikitruth through wikiorder
Unit of analysis User  +
Url  +
Volume 59  +
Wikipedia coverage Main topic  +
Wikipedia data extraction Live Wikipedia  +
Wikipedia language Not specified  +
Wikipedia page type Conflict resolution  +
Year 2009  +
Creation dateThis property is a special property in this wiki. 15 March 2012 20:36:45  +
Categories Policies and governance  + , Information systems  + , Publications with missing comments  + , Publications  +
Modification dateThis property is a special property in this wiki. 30 January 2014 20:33:07  +
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