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Wiki deployment in corporate settings
Abstract The article explores the deployment of WikThe article explores the deployment of Wikipedia, an online encyclopedia in corporate set up. The authors found that the medium emerged as powerful collaborative technology. They determined in corporate setting it was used for variety of purposes, such as from portals, to project management and knowledge-base creation. They also examined that regularly attract users who are primarily persuaded by making work easier and helping the organization achieve its goals, while social reputation did not seem to a significant motivational aspect.seem to a significant motivational aspect.
Added by wikilit team Added on initial load  +
Collected data time dimension Cross-sectional  +
Comments IBM had a very successful experience of using wiki technology in the corporate environment; it was even more successful that the Wikipedia project. The antecedents of perticipation in general wiki is very similar to those of corporate wikis.
Conclusion On one hand, business firms are aware of tOn one hand, business firms are aware of the impact wikis have had on the Internet, and perceive wikis as an up-and-coming technology [6] for supporting collaborative work. On the other hand, the fundamental principles underlying wikis—openness, nonattribution, 2 egalitarianism, and decentralized control—run in contrast to traditional command-andcontrol management. Our analysis reveals rapid rates of growth, comparable to the growth rates experienced by Wikipedia. What are the drivers for wiki usage at IBM? As described in Table II, we found evidence for the key motivational factors discussed in the open source (e.g., [11]) and wiki (e.g., [9], [2]) literatures: direct benefits, social pressure, learning new skills, and enjoyment. Enjoyment is the main driver for wiki participation in IBM, while—consistent with the findings of [9]—social pressure does not seem to play a significant role in this corporate setting. An ANOVA analysis revealed significant variations in motivations between users of different wiki proficiency levels. respondents saw substantial business value for wikis (on average 4.5/5). Respondents also saw personal benefi ts from wikis (but to a lesser extent), both in terms of satisfaction and impact on one’s job. An ANOVA analysis revealed statistically significant differences between users of distinct proficiency levels, for all success measures. The more proficient the respondents were with wikis, the higher their perception of wikis’ business value was. What are the underlying reasons for wikis’ success at IBM? Our interpretation of the survey results suggest that both organizational and technical factors play a role. First, wiki is a fl exible technology that could be adapted to various tasks. Second, IBM wikis are being used for cross-geographical and cross-organizational collaboration,8 and wikis’ accessibility contribute to this global collaboration. Third, wikis empower employees and provide them with signifi cant autonomy and freedom to express their views. Fourth, the barriers to adopting wiki technology are very low. Wikis are easy to use and require little training.e easy to use and require little training.
Data source Interview responses  + , Survey responses  +
Doi 10.1109/MTS.2009.932804 +
Google scholar url  +
Has author Ofer Arazy + , Ian Gellatly + , Soobaek Jang + , Raymond Patterson +
Has domain Information systems +
Has topic Contributor motivation +
Issue 2  +
Pages 57-64  +
Peer reviewed Yes  +
Publication type Journal article  +
Published in IEEE Technology & Society Magazine +
Research design Case study  +
Research questions Our research question concerns the usefulnOur research question concerns the usefulness of wikis in corporate settings. To date, little information is available regarding wikis’ usage in corporate settings [4], [9]. Our objectives were to examine the actual use of wikis in a business setting, to identify factors driving user participation, and to assess the extent to which wikis provide value to both individuals and the organization. First, the extent of wiki adoption (in terms of the number of wiki instances, number of wiki users, and growth rates) within fi rms is not known. Second, key facts regarding the profi le of corporate wiki users, such as the time spent on wikis and the distribution between organizational units, are not available. Third, there is no indication of whether motivational factors that were found to play an important role in public wikis—such as learning new skills—play a role in corporate settings. Finally, to date, we have no information regarding the success of corporate wiki projects, in terms of user satisfaction, impact on job, and impact on the organization.ct on job, and impact on the organization.
Revid 11,064  +
Theories Undetermined
Theory type Analysis  +
Title Wiki deployment in corporate settings
Unit of analysis Website  +
Url  +
Volume 28  +
Wikipedia coverage Case  +
Wikipedia data extraction N/A  +
Wikipedia language N/A  +
Wikipedia page type N/A  +
Year 2009  +
Creation dateThis property is a special property in this wiki. 15 March 2012 20:33:41  +
Categories Contributor motivation  + , Information systems  + , Publications  +
Modification dateThis property is a special property in this wiki. 30 January 2014 20:32:32  +
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