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Membership turnover and collaboration success in online communities: explaining rises and falls from grace in Wikipedia
Abstract Firms increasingly turn to online communitFirms increasingly turn to online communities to create valuable information. These communities are empowered by new information technology-enabled collaborative tools, tools such as blogs, wikis, and social networks. Collaboration on these platforms is characterized by considerable membership turnover, which could have significant effects on collaborative outcomes. We hypothesize that membership retention relates in a curvilinear fashion to effective collaboration: positively up to a threshold and negatively thereafter. The longitudinal history of 2,065 featured articles on Wikipedia offers support for this hypotheses: Contributions from a mixture of new and experienced participants both increases the likelihood that an article will be promoted to featured article status and decreases the risk it will be demoted after having been promoted. These findings imply that, contrary to many of the assumptions in previous research, participant retention does not have a strictly positive effect on emerging collaborative environments. Further analysis of our data provides empirical evidence that knowledge creation and knowledge retention are actually distinct phases of community-based peer production, and that communities may on average experience more turnover than ideal during the knowledge retention phase.deal during the knowledge retention phase.
Added by wikilit team Added on initial load  +
Collected data time dimension Longitudinal  +
Comments "Given this background on featured articles, we chose to use promotion to and demotion from featured article status as a surrogate for collaborative success."
Conclusion Contributions from a mixture of new aContributions from a mixture of new and experienced participants both increases the likelihood that an article will be promoted to featured article status and decreases the risk it will be demoted after having been promoted. These findings imply that, contrary to many of the assumptions in previous research, participant retention does not have a strictly positive effect on emerging collaborative environments. Further analysis of our data provides empirical evidence that knowledge creation and knowledge retention are actually distinct phases of community- based peer production, and that communities may on average experience more turnover than ideal during the knowledge retention phase.deal during the knowledge retention phase.
Data source Wikipedia pages  +
Google scholar url http://scholar.google.com/scholar?ie=UTF-8&q=%22Membership%2Bturnover%2Band%2Bcollaboration%2Bsuccess%2Bin%2Bonline%2Bcommunities%3A%2Bexplaining%2Brises%2Band%2Bfalls%2Bfrom%2Bgrace%2Bin%2BWikipedia%22  +
Has author Sam Ransbotham + , Gerald C. Kane +
Has domain Information systems +
Has topic Antecedents of quality + , Featured articles + , Quality improvement processes +
Issue 3  +
Month September  +
Pages 613--627  +
Peer reviewed Yes  +
Publication type Journal article  +
Published in MIS Quarterly +
Research design Statistical analysis  +
Research questions H1a: Membership turnover in an onH1a: Membership turnover in an online community relates in a curvilinear fashion to knowledge crea- tion, improving it up to an optimal point and impairing it thereafter. H1b: Membership turnover in an online community relates in a curvilinear fashion to knowledge reten- tion, improving it up to an optimal point and impairing it thereafter.timal point and impairing it thereafter.
Revid 10,871  +
Theories Organizational turnover; turnover in online communities; stages of collaboration in online communities
Theory type Explanation  +
Title Membership turnover and collaboration success in online communities: explaining rises and falls from grace in Wikipedia
Unit of analysis Article  +
Url http://www.samransbotham.com/sites/default/files/RansbothamKane_WikiDemotion_2012_MISQ.pdf  +
Volume 35  +
Wikipedia coverage Main topic  +
Wikipedia data extraction Dump  +
Wikipedia language Not specified  +
Wikipedia page type Article  +
Year 2011  +
Creation dateThis property is a special property in this wiki. 15 March 2012 20:29:36  +
Categories Antecedents of quality  + , Featured articles  + , Quality improvement processes  + , Information systems  + , Publications  +
Modification dateThis property is a special property in this wiki. 30 January 2014 20:29:48  +
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