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Information quality work organization in Wikipedia
Abstract The classic problem within the informationThe classic problem within the information quality {(IQ)} research and practice community has been the problem of defining {IQ.} It has been found repeatedly that {IQ} is context sensitive and cannot be described, measured, and assured with a single model. There is a need for empirical case studies of {IQ} work in different systems to develop a systematic knowledge that can then inform and guide the construction of context-specific {IQ} models. This article analyzes the organization of {IQ} assurance work in a large-scale, open, collaborative {encyclopedia-Wikipedia.} What is special about Wikipedia as a resource is that the quality discussions and processes are strongly connected to the data itself and are accessible to the general public. This openness makes it particularly easy for researchers to study a particular kind of collaborative work that is highly distributed and that has a particularly substantial focus, not just on error detection but also on error correction. We believe that the study of those evolving debates and processes and of the {IQ} assurance model as a whole has useful implications for the improvement of quality in other more conventional databases.lity in other more conventional databases.
Added by wikilit team Added on initial load  +
Collected data time dimension Longitudinal  +
Comments "What is special about Wikipedia as a reso"What is special about Wikipedia as a resource is that the quality discussions and processes are strongly connected to the data itself and are accessible to the general public. This openness makes it particularly easy for us as researchers to study a particular kind of collaborative work that is highly distributed and that has a particularly substantial focus not just on error detection but also on error correction." p.1000tion but also on error correction." p.1000
Conclusion Results of the study showed that the WikipResults of the study showed that the Wikipedia community takes issues of quality very seriously. Although anyone can participate in editing articles, the results are carefully reviewed and discussed in ways very similar to open source programming projects. We believe that the study of those evolving debates and processes and of the IQ assurance model as a whole has useful implications for the improvement of quality in other more conventional databases. The classic problems within IQ are trying to determine what quality is, how it might be measured, and what should be done to improve it (Strong et al., 1997; Wang, 1998; Wang & Strong, 1996). Wikipedia offers special insight into these problems. Evolving IQ policies and procedures, assessment criteria, and the surrounding debates and discussions allow us to see how one particular community defines and continually redefines quality and how this community assesses it in particular cases. Furthermore, the discussion pages reveal how quality issues are discussed and how quality improvements and trade-offs are addressed. What is special about Wikipedia as a resource is that the quality discussions and processes are strongly connected to the data itself and are accessible to the general public. This openness makes it particularly easy for us as researchers to study a particular kind of collaborative work that is highly distributed and that has a particularly substantial focus not just on error detection but also on error correction. In contrast, in most conventional databases studied by IQ researchers, these discussions and processes are divorced from the data. and gaining access to them for research, or even for productive reflection by the practitioners themselves, is very difficult.actitioners themselves, is very difficult.
Data source Wikipedia pages  +
Doi 10.1002/asi.20813 +
Google scholar url http://scholar.google.com/scholar?ie=UTF-8&q=%22Information%2Bquality%2Bwork%2Borganization%2Bin%2BWikipedia%22  +
Has author Besiki Stvilia + , Michael B. Twidale + , Linda C. Smith + , Les Gasser +
Has domain Library science +
Has topic Antecedents of quality + , Societal antecedents of participation + , Quality improvement processes +
Issue 6  +
Pages 983-1001  +
Peer reviewed Yes  +
Publication type Journal article  +
Published in Journal of the American Society for Information Science and Technology +
Publisher Association for Computing Machinery +
Research design Content analysis  + , Grounded theory  + , Statistical analysis  +
Research questions In particular, we attempted to answer the In particular, we attempted to answer the following research questions: (a) How does the Wikipedia community understand quality—what are the quality criteria or what is the quality problem structure? (b) What are some of the IQ assurance processes present, including tasks, roles, social arrangements, and strategies used? (c) How did these quality assurance processes and this understanding of quality evolve? (d) What are the quality dynamics of different types of information objects, and can they be modeled? (e) What are some of the motivations that make people contribute? (f) What are some of the IQ intervention strategies used, and in what circumstances?trategies used, and in what circumstances?
Revid 10,827  +
Theories Although, in theory, an administrator can degrade the quality of an article either intentionally or unintentionally, one mostly expects “good” edits from them to play IQA agent or editor roles.
Theory type Analysis  +
Title Information quality work organization in Wikipedia
Unit of analysis Article  +
Url http://dx.doi.org/10.1002/asi.20813  +
Volume 59  +
Wikipedia coverage Main topic  +
Wikipedia data extraction Dump  +
Wikipedia language English  +
Wikipedia page type Article  + , Article:talk  + , User  + , User:talk  + , Policy  +
Year 2008  +
Creation dateThis property is a special property in this wiki. 15 March 2012 20:29:01  +
Categories Antecedents of quality  + , Societal antecedents of participation  + , Quality improvement processes  + , Library science  + , Publications  +
Modification dateThis property is a special property in this wiki. 30 January 2014 20:29:02  +
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