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Information quality in Wikipedia: the effects of group composition and task conflict
Abstract The success of Wikipedia demonstrates thatThe success of Wikipedia demonstrates that self-organizing production communities can produce high-quality information-based products. Research on Wikipedia has proceeded largely atheoretically, focusing on (1) the diversity in members' knowledge bases as a determinant of Wikipedia's content quality, (2) the task-related conflicts that occur during the collaborative authoring process, and (3) the different roles members play in Wikipedia. We develop a theoretical model that explains how these three factors interact to determine the quality of Wikipedia articles. The results from the empirical study of 96 Wikipedia articles suggest that (1) diversity should be encouraged, as the creative abrasion that is generated when cognitively diverse members engage in task-related conflict leads to higher-quality articles, (2) task conflict should be managed, as conflict-notwithstanding its contribution to creative abrasion-can negatively affect group output, and (3) groups should maintain a balance of both administrative-and content-oriented members, as both contribute to the collaborative process.h contribute to the collaborative process.
Added by wikilit team Added on initial load  +
Collected data time dimension Cross-sectional  +
Comments "Wikipedia can serve as a test bed for studying decentralized information technology–enabled production of knowledge-based goods. " p. 91
Conclusion In conclusion, we believe that Wikipedia cIn conclusion, we believe that Wikipedia can serve as a test bed for studying decentralized information technology–enabled production of knowledge-based goods. Research on Wikipedia is in the early phases, and the success of Wikipedia-like projects remains to a large extent unexplained. This study extends our current understanding of online production communities by enhancing our knowledge of the role of relatively unexplored, yet important, factors—cognitive diversity, task conflict, and group members’ orientation. We hope that this study will open the door to future research in the area.n the door to future research in the area.
Data source Wikipedia pages  +
Google scholar url http://scholar.google.com/scholar?ie=UTF-8&q=%22Information%2Bquality%2Bin%2BWikipedia%3A%2Bthe%2Beffects%2Bof%2Bgroup%2Bcomposition%2Band%2Btask%2Bconflict%22  +
Has author Ofer Arazy + , Oded Nov + , Raymond Patterson + , Lisa Yeo +
Has domain Information systems +
Has topic Antecedents of quality + , Quality improvement processes +
Peer reviewed Yes  +
Publication type Journal article  +
Published in Journal of Management Information Systems +
Publisher Association for Computing Machinery +
Research design Content analysis  +
Research questions The objective of this paper is to develop The objective of this paper is to develop and test a limited-scope theoretical model that explains how the three important factors highlighted above—cognitive diversity, task conflict, and group members’ orientation (administrative or content)—interact to determine the quality of articles produced by Wikipedia editor groups.icles produced by Wikipedia editor groups.
Revid 10,826  +
Theories In developing our hypotheses, we build on In developing our hypotheses, we build on two primary literatures. The first is the extensive organizational theory (in both collocated and virtual teams) on the relationships between diversity, conflict, and group performance. The second is the group composition literature in online communities and OSS projects. We explain what effects we expect to persist in Wikipedia and extend these frameworks where necessary. The theory of groups describes the dual effects of task-related conflict on group performance [18]; while conflict can impede collaboration [75, 89], it can contribute to group performance [37, 95], especially in complex tasks that require significant cognitive effort [22, 35].ire significant cognitive effort [22, 35].
Theory type Analysis  +
Title Information quality in Wikipedia: the effects of group composition and task conflict
Unit of analysis Article  +
Url http://mesharpe.metapress.com/app/home/contribution.asp?referrer=parent&backto=issue%2C4%2C12%3Bjournal%2C4%2C47%3Blinkingpublicationresults%2C1:106046%2C1  +
Wikipedia coverage Main topic  +
Wikipedia data extraction Live Wikipedia  +
Wikipedia language English  +
Wikipedia page type Article  +
Year 2011  +
Creation dateThis property is a special property in this wiki. 15 March 2012 20:29:01  +
Categories Antecedents of quality  + , Quality improvement processes  + , Information systems  + , Publications  +
Modification dateThis property is a special property in this wiki. 30 January 2014 20:28:55  +
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