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He says, she says: conflict and coordination in Wikipedia
Abstract Wikipedia, a wiki-based encyclopedia, has Wikipedia, a wiki-based encyclopedia, has become one of the most successful experiments in collaborative knowledge building on the Internet. As Wikipedia continues to grow, the potential for conflict and the need for coordination increase as well. This article examines the growth of such non-direct work and describes the development of tools to characterize conflict and coordination costs in Wikipedia. The results may inform the design of new collaborative knowledge systems.gn of new collaborative knowledge systems.
Added by wikilit team Added on initial load  +
Collected data time dimension Longitudinal  +
Comments "Even though Wikipedia continues to grow exponentially, the rate of creation of new articles and content is decreasing, while levels of maintenance and indirect work are increasing." p. 460
Conclusion We show that, even though Wikipedia continWe show that, even though Wikipedia continues to grow exponentially, the rate of creation of new articles and content is decreasing, while levels of maintenance and indirect work are increasing. These results provide the first comprehensive view of this phenomenon, and reflect the entire history of all Wikipedia articles rather than a small sampling of pages. These data are consistent with the findings from studies of group work systems which suggest that, to keep functioning, a group must engage in both task-focused and group maintenance activity [4][10]. Continued growth in Wikipedia is not maintained merely by an increase in articles and quality content; the sophisticated procedures developed for coordinating users and dealing with conflict are vital for a community where people may not agree on everything. This suggests that despite the many unique qualities of Wikipedia – such as its size, low participation costs, and “swarm” intelligence – the results found here may have broad application to other systems in which maintenance activities occur, or where multiple viewpoints interact, including many group work systems [10][13]. Furthermore, the characterization of the growth of coordination costs in Wikipedia provides insights into how large knowledge systems such as collaborative hypertext and organizational memory systems evolve [1][18]. In the second part of this article we showed how conflict can be predicted from article level content.This analysis demonstrates the possibility of developing automatic detection and prediction models of complex phenomena such as controversies in large scale social collaborative systems. large scale social collaborative systems.
Conference location San Jose, CA, United states +
Data source Wikipedia pages  +
Dates April 28-May 3 +
Doi 10.1145/1240624.1240698 +
Google scholar url http://scholar.google.com/scholar?ie=UTF-8&q=%22He%2Bsays%2C%2Bshe%2Bsays%3A%2Bconflict%2Band%2Bcoordination%2Bin%2BWikipedia%22  +
Has author Aniket Kittur + , Bongwon Suh + , Bryan A. Pendleton + , Ed H. Chi +
Has domain Information systems +
Has topic Policies and governance +
Month April-May  +
Pages 453-462  +
Peer reviewed Yes  +
Publication type Conference paper  +
Published in CHI '07 Proceedings of the SIGCHI conference on Human factors in computing systems +
Publisher Association for Computing Machinery +
Research design Statistical analysis  +
Research questions In this paper, we present an overall charaIn this paper, we present an overall characterization of conflict and coordination in the development of Wikipedia. We present three novel contributions: First we demonstrate that at the global level, conflict and coordination costs in Wikipedia are growing. Specifically, direct work (on articles) is decreasing, while indirect work such as discussion, procedure, user coordination, and maintenance activity (such as reverts and anti-vandalism) is increasing. Second, we build a characterization model for conflict at the article level. Using human-labeled controversy tags as ground truth, we show that a machine learner has high accuracy in identifying the amount of conflict in an article. A validation survey confirms the generality of the model even on articles that have never been tagged as controversial. The model also identifies a number of interesting conflict-relevant metrics. Third, we build a user conflict model to investigate the motivation and sources of conflicts through a visualization tool, Revert Graph. A number of test cases show that the tool has great potential to discover and investigate disputes between users.er and investigate disputes between users.
Revid 10,802  +
Theories Undetermined
Theory type Analysis  +
Title He says, she says: conflict and coordination in Wikipedia
Unit of analysis Edit  +
Url http://dl.acm.org/citation.cfm?id=1240698  +
Wikipedia coverage Main topic  +
Wikipedia data extraction Dump  +
Wikipedia language English  +
Wikipedia page type Article  + , Article:talk  + , User  + , User:talk  +
Year 2007  +
Creation dateThis property is a special property in this wiki. 15 March 2012 20:28:47  +
Categories Policies and governance  + , Information systems  + , Publications  +
Modification dateThis property is a special property in this wiki. 30 January 2014 20:28:40  +
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