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Emotions and dialogue in a peer-production community: the case of Wikipedia
Abstract This paper presents a large-scale analysisThis paper presents a large-scale analysis of emotions in conversations among Wikipedia editors. Our focus is on the emotions expressed by editors in talk pages, measured by using the Affective Norms for English Words (ANEW). We find evidence that to a large extent women tend to participate in discussions with a more positive tone, and that administrators are more positive than non-administrators. Surprisingly, female non-administrators tend to behave like administrators in many aspects. We observe that replies are on average more positive than the comments they reply to, preventing many discussions from spiralling down into conflict. We also find evidence of emotional homophily: editors having similar emotional styles are more likely to interact with each other. Our findings offer novel insights into the emotional dimension of interactions in peer-production communities, and contribute to debates on issues such as the flattening of editor growth and the gender gap.ening of editor growth and the gender gap.
Added by wikilit team No  +
Collected data time dimension Cross-sectional  +
Conclusion '''Wikipedia editors express themselves in'''Wikipedia editors express themselves in general with a positive emotional tone.''' People tend to reply to comments in discussions with a more positive tone than the original messages, and to write in other editors' user talk pages with a more positive tone than on their own pages. This corresponds to a positive attitude of Wikipedians towards each other, in line with the ``assume good faith'' and other principles that Wikipedia promotes. '''Female editors are different in their emotional expression and relationships.''' Female editors tend to work in topics in which the discussion has a more positive tone. They also receive more positive comments on their user talk pages. Both can be interpreted as signals of positive emotions brought by women, although we have also seen that sometimes messages addressed to them have a paternalistic tone that may not be constructive. Active female editors express themselves similarly to male administrators irrespectively of their own administrator status, and female administrators and non-administrators behave similarly; they also tend to cite more often Wikipedia policies, a trait shared by experienced editors and administrators. '''Administrators and experienced users play a pivotal role.''' The study of assortativity in the editor network confirms the tendency of active users to interact with less active ones. Experienced editors and administrators express themselves with a more positive tone. These facts suggest that they (together with non-administrator female editors) are fundamental to promote a positive working environment. '''Wikipedians of a feather flock together.''' Editors communicate more with others having a similar style, both in terms of emotions in messages written and received, and also according to more superficial indicators such as the average length of their comments. Female editors tend to interact with other female editors with a higher frequency than what would be expected.her frequency than what would be expected.
Conference location Linz, Austria +
Data source Archival records  + , Wikipedia pages  +
Google scholar url  +
Has author David Laniado + , Carlos Castillo + , Andreas Kaltenbrunner + , Mayo Fuster Morell +
Has domain Computer science + , Information science + , Communications +
Has topic Community building + , Contributor engagement + , Culture and values of Wikipedia + , Deliberative collaboration +
Month August  +
Peer reviewed Yes  +
Publication type Conference paper  +
Published in WikiSym +
Publisher ACM +
Research design Discourse analysis  + , Mathematical modeling  + , Statistical analysis  +
Research questions How are the emotional styles of editors afHow are the emotional styles of editors affected by their level of experience? How are the emotional styles of editors affected by their gender and the topics they choose to work on? How are the emotional expressions affected by interacting with others in comment threads (emotional congruence)? How are the emotional styles of editors related to those of the editors they interact more frequently with (emotional homophily)? How are the emotional styles of editors expressed in their personal spaces (user talk pages)?n their personal spaces (user talk pages)?
Revid 11,506  +
Theory type Analysis  +
Title Emotions and dialogue in a peer-production community: the case of Wikipedia
Unit of analysis Article  + , Category  + , Edit  + , User  +
Url  +
Wikipedia coverage Main topic  +
Wikipedia data extraction Dump  +
Wikipedia language English  +
Wikipedia page type Article:talk  + , User:talk  +
Year 2012  +
Creation dateThis property is a special property in this wiki. 16 July 2012 09:10:38  +
Categories Community building  + , Contributor engagement  + , Culture and values of Wikipedia  + , Deliberative collaboration  + , Computer science  + , Information science  + , Communications  + , Publications with missing theories  + , Publications with missing comments  + , Publications  +
Modification dateThis property is a special property in this wiki. 30 January 2014 20:25:56  +
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