Membership turnover and collaboration success in online communities: explaining rises and falls from grace in Wikipedia

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Membership turnover and collaboration success in online communities: explaining rises and falls from grace in Wikipedia
Authors: Sam Ransbotham, Gerald C. Kane [edit item]
Citation: MIS Quarterly 35 (3): 613--627. 2011 September.
Publication type: Journal article
Peer-reviewed: Yes
Database(s):
DOI: Define doi.
Google Scholar cites: Citations
Link(s): Paper link
Added by Wikilit team: Added on initial load
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Membership turnover and collaboration success in online communities: explaining rises and falls from grace in Wikipedia is a publication by Sam Ransbotham, Gerald C. Kane.


[edit] Abstract

Firms increasingly turn to online communities to create valuable information. These communities are empowered by new information technology-enabled collaborative tools, tools such as blogs, wikis, and social networks. Collaboration on these platforms is characterized by considerable membership turnover, which could have significant effects on collaborative outcomes. We hypothesize that membership retention relates in a curvilinear fashion to effective collaboration: positively up to a threshold and negatively thereafter. The longitudinal history of 2,065 featured articles on Wikipedia offers support for this hypotheses: Contributions from a mixture of new and experienced participants both increases the likelihood that an article will be promoted to featured article status and decreases the risk it will be demoted after having been promoted. These findings imply that, contrary to many of the assumptions in previous research, participant retention does not have a strictly positive effect on emerging collaborative environments. Further analysis of our data provides empirical evidence that knowledge creation and knowledge retention are actually distinct phases of community-based peer production, and that communities may on average experience more turnover than ideal during the knowledge retention phase.

[edit] Research questions

"H1a: Membership turnover in an online community relates in a curvilinear fashion to knowledge crea- tion, improving it up to an optimal point and impairing it thereafter. H1b: Membership turnover in an online community relates in a curvilinear fashion to knowledge reten- tion, improving it up to an optimal point and impairing it thereafter."

Research details

Topics: Antecedents of quality, Featured articles, Quality improvement processes [edit item]
Domains: Information systems [edit item]
Theory type: Explanation [edit item]
Wikipedia coverage: Main topic [edit item]
Theories: "Organizational turnover; turnover in online communities; stages of collaboration in online communities" [edit item]
Research design: Statistical analysis [edit item]
Data source: Wikipedia pages [edit item]
Collected data time dimension: Longitudinal [edit item]
Unit of analysis: Article [edit item]
Wikipedia data extraction: Dump [edit item]
Wikipedia page type: Article [edit item]
Wikipedia language: Not specified [edit item]

[edit] Conclusion

"Contributions from a mixture of new and experienced participants both increases the likelihood that an article will be promoted to featured article status and decreases the risk it will be demoted after having been promoted. These findings imply that, contrary to many of the assumptions in previous research, participant retention does not have a strictly positive effect on emerging collaborative environments. Further analysis of our data provides empirical evidence that knowledge creation and knowledge retention are actually distinct phases of community- based peer production, and that communities may on average experience more turnover than ideal during the knowledge retention phase."

[edit] Comments

""Given this background on featured articles, we chose to use promotion to and demotion from featured article status as a surrogate for collaborative success.""


Further notes[edit]

Facts about "Membership turnover and collaboration success in online communities: explaining rises and falls from grace in Wikipedia"RDF feed
AbstractFirms increasingly turn to online communitFirms increasingly turn to online communities to create valuable information. These communities are empowered by new information technology-enabled collaborative tools, tools such as blogs, wikis, and social networks. Collaboration on these platforms is characterized by considerable membership turnover, which could have significant effects on collaborative outcomes. We hypothesize that membership retention relates in a curvilinear fashion to effective collaboration: positively up to a threshold and negatively thereafter. The longitudinal history of 2,065 featured articles on Wikipedia offers support for this hypotheses: Contributions from a mixture of new and experienced participants both increases the likelihood that an article will be promoted to featured article status and decreases the risk it will be demoted after having been promoted. These findings imply that, contrary to many of the assumptions in previous research, participant retention does not have a strictly positive effect on emerging collaborative environments. Further analysis of our data provides empirical evidence that knowledge creation and knowledge retention are actually distinct phases of community-based peer production, and that communities may on average experience more turnover than ideal during the knowledge retention phase.deal during the knowledge retention phase.
Added by wikilit teamAdded on initial load +
Collected data time dimensionLongitudinal +
Comments"Given this background on featured articles, we chose to use promotion to and demotion from featured article status as a surrogate for collaborative success."
ConclusionContributions

from a mixture of new aContributions from a mixture of new and experienced participants both increases the likelihood that an article will be promoted to featured article status and decreases the risk it will be demoted after having been promoted. These findings imply that, contrary to many of the assumptions in previous research, participant retention does not have a strictly positive effect on emerging collaborative environments. Further analysis of our data provides empirical evidence that knowledge creation and knowledge retention are actually distinct phases of community- based peer production, and that communities may on average experience more turnover than ideal during the knowledge retention phase.deal during the

knowledge retention phase.
Data sourceWikipedia pages +
Google scholar urlhttp://scholar.google.com/scholar?ie=UTF-8&q=%22Membership%2Bturnover%2Band%2Bcollaboration%2Bsuccess%2Bin%2Bonline%2Bcommunities%3A%2Bexplaining%2Brises%2Band%2Bfalls%2Bfrom%2Bgrace%2Bin%2BWikipedia%22 +
Has authorSam Ransbotham + and Gerald C. Kane +
Has domainInformation systems +
Has topicAntecedents of quality +, Featured articles + and Quality improvement processes +
Issue3 +
MonthSeptember +
Pages613--627 +
Peer reviewedYes +
Publication typeJournal article +
Published inMIS Quarterly +
Research designStatistical analysis +
Research questionsH1a: Membership turnover in an onH1a: Membership turnover in an online community

relates in a curvilinear fashion to knowledge crea- tion, improving it up to an optimal point and impairing it thereafter. H1b: Membership turnover in an online community relates in a curvilinear fashion to knowledge reten- tion, improving it up to an optimal point and impairing it thereafter.timal point and

impairing it thereafter.
Revid10,871 +
TheoriesOrganizational turnover; turnover in online communities; stages of collaboration in online communities
Theory typeExplanation +
TitleMembership turnover and collaboration success in online communities: explaining rises and falls from grace in Wikipedia
Unit of analysisArticle +
Urlhttp://www.samransbotham.com/sites/default/files/RansbothamKane_WikiDemotion_2012_MISQ.pdf +
Volume35 +
Wikipedia coverageMain topic +
Wikipedia data extractionDump +
Wikipedia languageNot specified +
Wikipedia page typeArticle +
Year2011 +