Information quality in Wikipedia: the effects of group composition and task conflict

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Information quality in Wikipedia: the effects of group composition and task conflict
Authors: Ofer Arazy, Oded Nov, Raymond Patterson, Lisa Yeo [edit item]
Citation: Journal of Management Information Systems  : . 2011. Association for Computing Machinery.
Publication type: Journal article
Peer-reviewed: Yes
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Link(s): Paper link
Added by Wikilit team: Added on initial load
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Information quality in Wikipedia: the effects of group composition and task conflict is a publication by Ofer Arazy, Oded Nov, Raymond Patterson, Lisa Yeo.


[edit] Abstract

The success of Wikipedia demonstrates that self-organizing production communities can produce high-quality information-based products. Research on Wikipedia has proceeded largely atheoretically, focusing on (1) the diversity in members' knowledge bases as a determinant of Wikipedia's content quality, (2) the task-related conflicts that occur during the collaborative authoring process, and (3) the different roles members play in Wikipedia. We develop a theoretical model that explains how these three factors interact to determine the quality of Wikipedia articles. The results from the empirical study of 96 Wikipedia articles suggest that (1) diversity should be encouraged, as the creative abrasion that is generated when cognitively diverse members engage in task-related conflict leads to higher-quality articles, (2) task conflict should be managed, as conflict-notwithstanding its contribution to creative abrasion-can negatively affect group output, and (3) groups should maintain a balance of both administrative-and content-oriented members, as both contribute to the collaborative process.

[edit] Research questions

"The objective of this paper is to develop and test a limited-scope theoretical model that explains how the three important factors highlighted above—cognitive diversity, task conflict, and group members’ orientation (administrative or content)—interact to determine the quality of articles produced by Wikipedia editor groups."

Research details

Topics: Antecedents of quality, Quality improvement processes [edit item]
Domains: Information systems [edit item]
Theory type: Analysis [edit item]
Wikipedia coverage: Main topic [edit item]
Theories: "In developing our hypotheses, we build on two primary literatures. The first is the extensive organizational theory (in both collocated and virtual teams) on the relationships between diversity, conflict, and group performance. The second is the group composition literature in online communities and OSS projects. We explain what effects we expect to persist in Wikipedia and extend these frameworks where necessary.

The theory of groups describes the dual effects of task-related conflict on group performance [18]; while conflict can impede collaboration [75, 89], it can contribute to group performance [37, 95], especially in complex tasks that require significant cognitive effort [22, 35]." [edit item]

Research design: Content analysis [edit item]
Data source: Wikipedia pages [edit item]
Collected data time dimension: Cross-sectional [edit item]
Unit of analysis: Article [edit item]
Wikipedia data extraction: Live Wikipedia [edit item]
Wikipedia page type: Article [edit item]
Wikipedia language: English [edit item]

[edit] Conclusion

"In conclusion, we believe that Wikipedia can serve as a test bed for studying decentralized information technology–enabled production of knowledge-based goods. Research on Wikipedia is in the early phases, and the success of Wikipedia-like projects remains to a large extent unexplained. This study extends our current understanding of online production communities by enhancing our knowledge of the role of relatively unexplored, yet important, factors—cognitive diversity, task conflict, and group members’ orientation. We hope that this study will open the door to future research in the area."

[edit] Comments

""Wikipedia can serve as a test bed for studying decentralized information technology–enabled production of knowledge-based goods. " p. 91"


Further notes[edit]

Facts about "Information quality in Wikipedia: the effects of group composition and task conflict"RDF feed
AbstractThe success of Wikipedia demonstrates thatThe success of Wikipedia demonstrates that self-organizing production communities can produce high-quality information-based products. Research on Wikipedia has proceeded largely atheoretically, focusing on (1) the diversity in members' knowledge bases as a determinant of Wikipedia's content quality, (2) the task-related conflicts that occur during the collaborative authoring process, and (3) the different roles members play in Wikipedia. We develop a theoretical model that explains how these three factors interact to determine the quality of Wikipedia articles. The results from the empirical study of 96 Wikipedia articles suggest that (1) diversity should be encouraged, as the creative abrasion that is generated when cognitively diverse members engage in task-related conflict leads to higher-quality articles, (2) task conflict should be managed, as conflict-notwithstanding its contribution to creative abrasion-can negatively affect group output, and (3) groups should maintain a balance of both administrative-and content-oriented members, as both contribute to the collaborative process.h contribute to the collaborative process.
Added by wikilit teamAdded on initial load +
Collected data time dimensionCross-sectional +
Comments"Wikipedia can serve as a test bed for studying decentralized information technology–enabled production of knowledge-based goods. " p. 91
ConclusionIn conclusion, we believe that Wikipedia cIn conclusion, we believe that Wikipedia can serve as a test bed for studying decentralized

information technology–enabled production of knowledge-based goods. Research on Wikipedia is in the early phases, and the success of Wikipedia-like projects remains to a large extent unexplained. This study extends our current understanding of online production communities by enhancing our knowledge of the role of relatively unexplored, yet important, factors—cognitive diversity, task conflict, and group members’ orientation. We hope that this study will open the door to future research in the area.n the door to future

research in the area.
Data sourceWikipedia pages +
Google scholar urlhttp://scholar.google.com/scholar?ie=UTF-8&q=%22Information%2Bquality%2Bin%2BWikipedia%3A%2Bthe%2Beffects%2Bof%2Bgroup%2Bcomposition%2Band%2Btask%2Bconflict%22 +
Has authorOfer Arazy +, Oded Nov +, Raymond Patterson + and Lisa Yeo +
Has domainInformation systems +
Has topicAntecedents of quality + and Quality improvement processes +
Peer reviewedYes +
Publication typeJournal article +
Published inJournal of Management Information Systems +
PublisherAssociation for Computing Machinery +
Research designContent analysis +
Research questionsThe objective of this paper is to develop The objective of this paper is to develop and test a limited-scope theoretical model

that explains how the three important factors highlighted above—cognitive diversity, task conflict, and group members’ orientation (administrative or content)—interact to

determine the quality of articles produced by Wikipedia editor groups.
icles produced by Wikipedia editor groups.
Revid10,826 +
TheoriesIn developing our hypotheses, we build on In developing our hypotheses, we build on two primary literatures. The first is the extensive organizational theory (in both collocated and virtual teams) on the relationships between diversity, conflict, and group performance. The second is the group composition literature in online communities and OSS projects. We explain what effects we expect to persist in Wikipedia and extend these frameworks where necessary.

The theory of groups describes the dual effects of task-related conflict on group performance [18]; while conflict can impede collaboration [75, 89], it can contribute to group performance [37, 95], especially in complex tasks that require significant cognitive effort [22, 35].ire significant

cognitive effort [22, 35].
Theory typeAnalysis +
TitleInformation quality in Wikipedia: the effects of group composition and task conflict
Unit of analysisArticle +
Urlhttp://mesharpe.metapress.com/app/home/contribution.asp?referrer=parent&backto=issue%2C4%2C12%3Bjournal%2C4%2C47%3Blinkingpublicationresults%2C1:106046%2C1 +
Wikipedia coverageMain topic +
Wikipedia data extractionLive Wikipedia +
Wikipedia languageEnglish +
Wikipedia page typeArticle +
Year2011 +