Last modified on January 30, 2014, at 20:33

Wikipedia founder Jimmy Wales on making the most of company wikis

Publication (help)
Wikipedia founder Jimmy Wales on making the most of company wikis
Authors: Gardiner Morse [edit item]
Citation: Harvard Business Review 86 (4): . 2008 April.
Publication type: Journal article
Peer-reviewed: Yes
DOI: Define doi.
Google Scholar cites: Citations
Link(s): Paper link
Added by Wikilit team: Added on initial load
Article: Google Scholar BASE PubMed
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Format: BibTeX
Wikipedia founder Jimmy Wales on making the most of company wikis is a publication by Gardiner Morse.

[edit] Abstract

Wikis harness the wisdom of crowds, serving as virtual commons where participants can wrestle over ideas and information until something approaching consensus—or the truth—emerges. The online encyclopedia Wikipedia is certainly the best known wiki, but it is hardly alone. Thousands of organizations, from Microsoft to the FBI, use wikis to aggregate the knowledge of their far-flung employees, creating a place for them to electronically converge and collaborate on everything from planning meetings and documenting best practices to brainstorming about new products and processes. Wikipedia’s founder, Jimmy Wales, discusses what makes wikis work and how companies should—and shouldn’t—use them.

[edit] Research questions

"what makes wikis work and how companies should—and shouldn’t—use them."

Research details

Topics: Miscellaneous topics [edit item]
Domains: Business [edit item]
Theory type: Explanation, Prediction [edit item]
Wikipedia coverage: Sample data [edit item]
Theories: "Undetermined" [edit item]
Research design: Other [edit item]
Data source: N/A [edit item]
Collected data time dimension: N/A [edit item]
Unit of analysis: Website [edit item]
Wikipedia data extraction: N/A [edit item]
Wikipedia page type: N/A [edit item]
Wikipedia language: Not specified [edit item]

[edit] Conclusion

"If employees are indicating that wikis are useful, that’s an opportunity for management to embrace their use and provide support.

If you have a hierarchical culture, that can limit the effectiveness of wikis. Your managerial climate may need to change in order for your organization to take full advantage of the technology. If everyone’s afraid to modify a page on a wiki that was written or edited by senior management, what’s the point? Corporate wikis work best when management encourages everyone in the company to put forward ideas in good faith."

[edit] Comments

"Unit of analysis: Website, organization Research design: Interview"

Further notes[edit]

Not PR, this is just an interview with Jimmy Wales