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Community, consensus, coercion, control: cs*w or how policy mediates mass participation
Abstract When large groups cooperate, issues of conWhen large groups cooperate, issues of conflict and control surface because of differences in perspective. Managing such diverse views is a persistent problem in cooperative group work. The Wikipedian community has responded with an evolving body of policies that provide shared principles, processes, and strategies for collaboration. We employ a grounded approach to study a sample of active talk pages and examine how policies are employed as contributors work towards consensus. Although policies help build a stronger community, we find that ambiguities in policies give rise to power plays. This lens demonstrates that support for mass collaboration must take into account policy and power.n must take into account policy and power.
Added by wikilit team Added on initial load  +
Collected data time dimension Cross-sectional  +
Comments "Our analysis begins to unpack three aspec"Our analysis begins to unpack three aspects of articulation work: process, content and mutual support. " "In our study of Wikipedia we have found policy to be an important focal point for facilitating collaboration. It provides a lens into the community that is particularly well suited for examining consensus, coercion, conflict and control." p. 176s, coercion, conflict and control." p. 176
Conclusion Though our grounded approach has focused oThough our grounded approach has focused on how the policy environment enables the consensus process, it can also be read in terms of the broader theme of articulation work [15, 16]. Specifically, our analysis begins to unpack three aspects of articulation work: process, content and mutual support. Power plays that relate to prior consensus (e.g. 7.2) and how that consensus developed illustrate the work necessary to agree on a specific process or system of production. Power plays dealing with the article and the validity of specific sources of information (e.g. 7.1) illustrate the work to decide what it is that the group is to create. Lastly, power plays about individual ownership (e.g. 7.5) and legitimacy of individuals’ contributions (e.g. 7.4) begin to illustrate the articulation work necessary to support individuals within the group. Linking the rich theory of articulation work to our grounded analysis is future work. As we move from collaborative systems that support relatively small groups to systems that support mass participation, we see a need to support the multivalent relationships present in our everyday interactions. In our study of Wikipedia we have found policy to be an important focal point for facilitating collaboration. It provides a lens into the community that is particularly well suited for examining consensus, coercion, conflict and control. With our results we help frame the range of necessary considerations for designing more effective CS*W systems.for designing more effective CS*W systems.
Conference location Sanibel Island, FL, United states +
Data source Wikipedia pages  +
Dates 4-7 +
Doi 10.1145/1316624.1316648 +
Google scholar url http://scholar.google.com/scholar?ie=UTF-8&q=%22Community%2C%2Bconsensus%2C%2Bcoercion%2C%2Bcontrol%3A%2Bcs%2Aw%2Bor%2Bhow%2Bpolicy%2Bmediates%2Bmass%2Bparticipation%22  +
Has author Travis Kriplean + , Ivan Beschastnikh + , David W. McDonald + , Scott A. Golder +
Has domain Information systems +
Has topic Policies and governance +
Month November  +
Pages 167-176  +
Peer reviewed Yes  +
Publication type Conference paper  +
Published in GROUP '07 Proceedings of the 2007 international ACM conference on Supporting group work +
Publisher Association for Computing Machinery +
Research design Grounded theory  +
Research questions Our research focuses on how Wikipedia participants apply and interpret policies on the talk pages that accompany each encyclopedia article.
Revid 10,703  +
Theories Grounded Theory
Theory type Explanation  +
Title Community, consensus, coercion, control: cs*w or how policy mediates mass participation
Unit of analysis Article  +
Url http://dl.acm.org/citation.cfm?id=1316648  +
Wikipedia coverage Main topic  +
Wikipedia data extraction Dump  +
Wikipedia language English  +
Wikipedia page type Article:talk  +
Year 2007  +
Creation dateThis property is a special property in this wiki. 15 March 2012 20:24:59  +
Categories Policies and governance  + , Information systems  + , Publications  +
Modification dateThis property is a special property in this wiki. 30 January 2014 20:21:51  +
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